This place is ridiculous! Cisco, on the phone, instructed us not to go to one location we must go to this one. Well, upon arrival, come to find out we were supposed to go the collision place on the OTHER FUCKING SiDE OF TOWN! So now we're late and pissed. Umm, customer service? Where the hell did that silly concept hide? All they had to do is say, "hey, we're all the same branch, let me get one of our appraisers on it since you're already here." But no. Rather we get a hypothetical fuck you go to opposite side of town after tricking 30 minutes to get here. Never again!!