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| - I had several issues with my move using this company.
1. Despite completing an online quote, I asked for an estimator to come to my house to visually inspect our items to ensure the estimate was accurate. I was quoted 5 hours/3 movers/one truck. I was in the military for over 20 years so I know how moves work and I have worked with close to a dozen different moving companies and movers. The quote was not accurate, not even close. It took the three guys 5 hours just to load. We did not have a couch, we did not have a dining room table. We had a lot of boxes and three reasonably small beds and one adjustable bed. We sold the majority of our furniture before the move. I was charged 2 extra hours which turned out to be around $300 OVER the estimate. No one called to talk to me about it, no one offered to make it any better, nothing. I got nothing, they just ran my card without the courtesy of a follow up until AFTER I was charged, even then, no direct follow up.
2. The movers worked really hard, I don't blame them but one of the movers didn't even finish the move. He left after loading. The other two movers had to leave to take him back to the other side of town to finish unloading. It took over an hour for them to return, so they drove all over town with my belongings in the back of the truck.
3. The movers did not show up prepared. They did not bring carpet runners, shoe covers, wall corner covers or stair rail covers. They also did not pack the truck very efficiently. I seriously had to go and get my OWN TRAILER to load up a lot of my belongings. They even left almost an entire room of furniture and told me "Well, it doesn't fit in our truck so we have to leave it here." I ended up unloading the trailer myself because I didn't want to wait for them to return while my belongings sat in the sun.
4. ZERO communication. I tried to call the office, the estimator, the "on call" person. Nothing. No one answered. No one returned my calls. No one called to ask me about my complaints or my concerns. The customer service BEFORE our move was great but after was horrible. I was given a business card with the assurance that I could call them with any concerns, well I called them but no one answered.
I only hired this company after reading the reviews here. Maybe you get one of these great crews with great customer service or maybe you end up having the experience I had. I have moved countless times and this was by far the worst move and customer service I have experienced. Based on my own experience, I could not recommend this company to anyone moving.
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