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  • At first I was pleased with their service. The cleaner was great. My place looked great. I was signed up for the monthly cleaning at a set rate per hour. Then it all went south when I went online to check when my next appointment was and I was shocked to see that they almost doubled the monthly rates. I sent an email and inquired why they thought it was okay to raise the rates from $20/hr to $35/hr without even telling me. This was their response: "We are confident these changes will bring significant benefits to our customers and community of Cleaning Professionals. In the short-term, these changes will allow us to improve our platform to ensure we offer you the most seamless and convenient experience around. By reinforcing the long-term stability and commitment of our Cleaning Professional community, it will also allow us to attract and retain the most dedicated, verified Cleaning Professionals in your area. This will ultimately improve the standard and availability of our service to you." I don't think so. Enjoy going out of business Homejoy. You're about to lose a mass amount of customers.
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