I LOVE the original Serendipity in NYC and when they opened this LV outpost I Had to drag my friends here on the last couple LV trips to try the infamous frozen hot chocolate.
Well, the hot chocolate and all the food is as yummy as I remember but I have to say the service at this outpost is always lacking. I've been 3 or so times and it's always super super slow, and to some degree I can't blame the waiter staff cuz they all seem to be working their tail off but it's almost like they are just always understaffed. I seriously think they need to re-evaluate their staffing needs cuz the place is almost always full and the service is always like this.
So basically.. I would still go back and suggest you go, even if just once, to try the amazing frozen hot chocolate but just go at a time when you aren't in a hurry or in a bad mood. ;)
Hint: they take reservations and I highly suggest you make one cuz otherwise the wait to be seated can be really long.