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  • I was recommended to the chesterfield shop by a few friends. The moment I walked in I was greeted by a friendly gentleman and asked what I was looking for. After describing what I wanted for my perfect couch, he made an excellent recommendation and I was sold. I was able to customize my couch with my choice, of material, size and even pick the type of arm I wanted. I was very impressed.. I made my purchase for my customized couch and matching ottoman. I paid my deposit and was told to expect my couch in 4-6 weeks. It's been over 10 weeks and still NO COUCH!!! I've called the head office many times checking on the status my order. My first called was after 4 weeks, I was told it was scheduled to arrive 4 weeks, bringing it to 8 weeks. I that since this is a custom couch that perhaps the extra time was needed. When 8 weeks came and I hadn't received a call, I call them again. Another rep advised it was due to arrive at the end of the week. By the end of the week when no one had called again, i once again called head office. This time, different rep advised that my order was not due to arrive for another 3 weeks! I questioned him why I am being told different time lines from all the reps. He advised that he would look after my order and update me the following week. Of course he did not call me. Last week a different rep called and advised my order was due to arrive at the end of the week. Of course by the end of the week, NO CALL, NO COUCH, I am beyond irate that this point This, what I thought was a great experience, has turned into a nightmare and I still have no couch. Spoke so many different reps from head office and not one of them offered my an apology or a valid explanation. I'm not impressed and would NEVER RECOMMEND this place to anyone!!!
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