Sorry but I have to do this I came to off on Thursday may 7th to participate in customer appreciation day (8piece mix for 7.99) sound like a great deal I was excited for my meal. First off I wasn't impress with the guy speaking over the intercom (he didn't sound welcoming at all ) with my coupon i waited 20 minutes in the drive thur for food before I even had gotten to the window to pay. I still remained humbled and waited an extra 5 minutes no one came to charge me for my order or even to say sorry and that they had difficulties expediting orders. I would've waited longer then but I had no customer service reaction with any of employees. As I looked inside employees where talking to each other as if everyone was confused if this was my business I would start doing drug screening! There is no reason I should have waited almost a half hour for FASTFOOD! So far WORST KFC I've been too in the Phoenix area.