I'm guessing this place run's on nostalgia because it's not the service... This place is about a mile away from my work and I had heard about them before so I decided to check them out.
No one greeted or served me when I came in. I hovered awkwardly around the deli counter. It took 5 minutes for someone to notice for me and take my order: I ordered the Corned Beef Reuben wrap to go, almost 10 dollars for a hefty wrap and a 1/2 cup of cucumber/tomato salad but I figured if the food is good- that's not too bad.
While I was waiting for my food I noticed most of the doors on the deli case were open even though some temperature sensitive stuff: Salmon, mayo based salads, cream cheese were in there. Employee's were all 50+, moving slowly and not changing their gloves in between orders. I.E. Placing chicken salad on bread, mashing it down with gloves then grabbing the whole head of lettuce to put a few leaves on the sandwich. Yuck.
At 15 minutes I had to flag someone down and check that my wrap was actually being made. Finally the lady came out with my wrap and handed it to me, no "thank you, have a nice day" nothing.
The corned beef in my reuben was delicious but really wasn't the best I've ever had, the "famous" pickles were nothing special and it tasted like they added sugar to the tomato/cucumber salad... I won't be going again. It wasn't awful but for $10 wraps, I can get better service elsewhere...