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| - When I came here to write a review I was surprised (shocked is probably a better word) that there were no reviews for this location and only a tiny handful of reviews for any of the Minute Clinics anywhere in the Phoenix area. How could this be, after all this is a company that has 800 locations in 28 states and you mean no one has posted any reviews, either positive or negative? That was my first big red flag that something is fishy about this place.
Like probably 99% of people who come to this place I had a health issue that needed attention but I would not be able to get an appointment with a real doctor for several days, and my issue wasn't quite to the level of having to visit an emergency room. A quick online search resulted in the #1 return that Minute Clinic advertises that they specialize in what I needed. And their location was close, which was good because I didn't feel well enough to drive very far.
When I arrived I found them in the back corner of the CVS drug store, squeezed in next to the smelly bathrooms. I've been in that store many times and never saw them. I had to ask one of the staff who giggled a bit when I asked her where the "Minute Clinic" was. Part of not being able to find it is due to their incoherent signage, which carries through to the hand-scribbled notes taped to the door and funky computer printout signage. There's not a person in sight. SOMEHOW you're supposed to know to sign in at a self-service kiosk. The kiosk doesn't say a word about what services they offer or what the rates are, in fact there's no way of knowing their prices except for a few limited services on a small sign and no way of even knowing if they do what you need until after you wait an hour for your first contact with an actual human. So much for the concept of "minute" clinic.
The touch-screen kiosk is a disaster. I am technical-minded but I swear whoever designed the kiosk never actually used it. The touch-keys don't work and there is no logic to how you are supposed to enter the info. After you enter the info, somehow you're supposed to know to sit and wait. The entire place is only staffed by one person who hides behind a locked door, so she doesn't know you're there and you have no idea how many people, if any, are before you. They do send you a text message (their only method of communication) that says your wait will be an hour but if they can't find you they'll delete you. I'm not sure what happens with people who don't use texting.
Once inside the tiny office (about the size of an average guest bedroom) it is far from sterile and there was no evidence if even a casual wipe-down between customers. The attendant didn't wear sterile gloves and there weren't any in sight. Meanwhile she handled money, ID's, paperwork and medical tools without washing her hands in-between. Her main interest was how she was going to get paid, even before knowing what I needed or telling me how much it would cost.
What she (tried) to do for me failed. I walked out with the same problem, knowing she had billed my insurance company for doing nothing. I had to go to a real doctor the next business day to have the procedure redone correctly, which took two visits with the doctor to correct what the Minute Clinic made worse.
Suggestion: if you are really sick go to the ER. Do NOT go to a Minute Clinic. If you're not that sick, make an appointment to see a real doctor. If you're somewhere in-between, like you have to see someone today, there are numerous other walk-in clinics that have a larger staff and usually have a qualified medical professional on duty. I would not ever, under any circumstances, go back to Minute Clinic again.
[EDIT] 5 months later (perhaps in retribution for this review?) Susan Ward who runs this place sent me to a collection agency for $15. Note that I stated above that they had accepted my insurance for their so-called "service" and I have a receipt for any co-pay due. Can you believe that?!?! Wow!
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