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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-09-30 00:00:00 (xsd:dateTime)
itemReviewed	Red Rock Harley-Davidson
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	10 (xsd:int)
rev:text	So I take my street glide in for warranty repair, I called them and setup an appointment with Bernie in service. The soonest they could get me in was 3 days. I expected to be away from my bike for a few days. Anyways. So I show up for my appointment before they were open as soon as the doors opened I was one of the first to get in line, so I explain my concerns with Bernie. And he is writing my concerns down and giving me prices. As I'm telling him what I think needs to be done he's telling what they recommend. He's telling me that my bike is at 10,000 miles and needs spark plugs and all kinds of other services. So know I'm getting more upset with him because according to the manufacturer the spark plugs are not due until 30,000 miles. So at this point I feel like he's trying to rip me off. I told him I need an oil change and primary fluid change, that's what is on my service schedule and kept explaining my shifter issues which is the reason #1 reason I'm there for a warranty claim. I told him what I wanted and even verbally explained to him DO NOT SPEND MY MONEY WITHOUT FIRST GETING MY VERBAL CONSENT. And he said not a problem, now let's keep in mind I'm still very frustrated that my motorcycle with 10,000 miles has this shifter broken. I'm a very passionate person when it comes to my Vehicle. So yes I'm not happy to be there in the first place. I even explained this to Bernie. I even told him I'm sorry if my attitude is coming off very dry and direct I payed a lot of money for this motorcycle and expect the American icon of motorcycles to be durable. So once again I told him as I'm signing the check in sheet. DO NOT SPEND MY MONEY WITHOUT FIRST GETTING MY CONSENT. And I leave Later in the afternoon a friend of mine calls me because he's seen a Facebook status that my bike in for service. He called me upset because he owns a motorcycle repair shop and I should be there getting it services and I explained to him my #1 reason for taking it to them. He said we'll make sure that when they remove my primary to repair my shifter assembly the extended warranty will pay for the primary fluid. So I'm like cool let me call Bernie. So I did and he said yes they would pick up the cost of the fluid as well. Now at this point I'm happy because I also asked Bernie while on the phone with him what is the estimated timeline for completion. He responds is it will be done before 6pm today. I'm like right on. So later in the day comes around still no word from Bernie about approval of any work so I'm guessing it's under the warranty. So it's getting near 4:30pm and finally get a call from him and its him saying my bike is done and ready for pick up. I asked what time they close because I'm not off work till 6pm. And he responds with they close at 6pm and they will be open the next day. I told him I Will see him soon. I got there at 5pm to pick up my bike. He's busy with another customer and I'm standing near him and the customer is talking to him by his desk. He couldn't even take a sec and say hey I will be right with you. Instead he gives me a kind of dirty look and walks the other customer to his bike. I'm like okay I still need to get back to work so I can shut down and lock my shop. Finally another service writer sees me and kindly asks is there anything I can help you with I said sure can you cash me out I'm here to pick up my motorcycle. And he said sure no problem we walk to his desk and he asks my name and pulls me up on the computer and gives me my total balance due and I'm floored because it's $200.00 over what I authorized. So I ask him to show me the repair order. Bernie charged me for repairs I didn't consent to. So as I'm reading this Bernie comes over and I'm mad. And he explained why the bill is this much I told him I didn't authorize this amount of work. And he said well you signed for it on check in. I said I signed a check in sheet for a visual inspection and a oil change. Now I want my bike and he tells me I can't have it till the bill is payed. Now keep in mind I still need to get back to work, I'm mad about the bill, I'm mad about the bike I'm even more upset because I was over charged. I payed the bill and left. I get to work and the #1 reason for me taking it in is not fixed. Now I'm hot. So I called my credit card company and disputed the charges. The next day I call to speak to the service manager Matt and I explain my concern and his response is oh well you signed for it. I kindly asked him for a partial refund for the amount of work that I didn't approve of. He told me no. So I ask him who's his boss. And he tells me the GM his name is Mike so I ask to speak to him. I get a voicemail. I leave a message and he later returns my call and I explain everything and he says the same thing well you signed for it and I'm not giving you a refund. I told him I disputed the charges and I will call him back on Monday. They are not willing to work with me :(
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Nick

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