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| - I'll start this by stating that I DO NOT fit the typical Barney's demographic. Not visually, anyway. That said, I do fit a small niche of fragrance enthusiasts. To me, fragrances are like wine. A sensory experience. I wear them for me. Most all of the perfume sales people at Barney's are also enthusiasts. If they don't approach me immediately because of my "just passing through the store to my car" look. I'm talking VERY casual and not in a hip kind of way. I think they actually come to me pretty quickly, all things considered, lol. But once we start talking, they see I mean business. Sadly, my Barney's is closing (Dallas) and I planned to by a 290.00 bottle of Serge Lutens during their awesome cosmetic bag event. Dallas is not participating in the bag event due to the closure date.
Enter Las Vegas. The Venetian is my customer and I find myself in Vegas more than I would prefer. I've been in the Las Vegas store a few times and have bought some nice exclusives there. I decided to call Vegas to see if they could secure the relatively rare product I wanted and talked to Raul. He told me that they did not carry it, but Madison Ave (NYC) did and he would take care of everything to make sure I got what I wanted, and during the big event. Now, many of you would think "well, he wants the commission, right?". Well, of course he does, but it's not as much as all that and he spent a lot of time getting this, following up, calling me back a few times, etc...
Great customer service, Raul!
So, he will get my business by phone moving forward and in person when I am in Vegas.
This is a great store, with great customer service.
I think they try to balance the desire of many people to NOT be pestered with the polar opposite... People who get offended of they are NOT approached! Oy!
Don't get butt hurt if someone doesn't fall all over you. Make eye contact and they will come.
Why buy a luxury product for the same price at a non-luxury store?
Go to the best and they will work for your loyalty!
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