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  • 1 week before my visit my mom called to schedule an appointment for the both of us after being given a pass from the room store for what they said was 2 people.. We had been looking forward to this all week and it was only 10 min away from us which we loved. Our appointment was scheduled for April 7th at 3pm so we get there and we walk in at 3 and its a small shop and it had a cute theme of the rooms being named after the planets. Heres were things got bad and what ruined our entire day. We had not recieved a greeting upon walking in and we approach the desk and notify them of OUR appointment. They say okay and ask my mom for her name. You could tell the girl was having trouble finding our name in the system but finally found it. She told us OUR appointment wasnt till 3 30 but they would still take us anyways and that theyd be with us shortly. I asked a different girl where to sign in and was ignored. But luckily the other girl told me. My mom could tell something wasnt right and made sure that the appt was for the both of us and the girl goes "ohhhh.....no just you." Then she told my mom she was almost ready for her. They wanted me to sit in the waiting room for 3 hours and not get the spa day i was supposed to and my mom was upset. She asked if there was any openings for me to join in and without checking the girl said no. My mom told them that she was told it was at 3 for both of us and the girl said a half apologetic sorry. We left furious our day was ruined but we had hope. We called the one out by challenger space center and they booked us for 4pm the same day. So why was it so hard for you guys to do? We got lost on the way and had to drive 45min to get to that one. The other location helped give us directions when we got lost and gave us the best experience weve ever had. They even told us that you guys had the wrong name in the system too. Are you serious? Is this how you value new customers? me and my mom absolutly did not deserve the amount of disrespect and robotic attitude we got from going there. What a shame. We are considering a memebership at the other location. Its a shame we have to drive an extra 20 minutes just because of bad customer service.
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