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  • If I could leave zero stars I would. Do not take your car here for service. I brought my car in to have the air-conditioner repaired. After 3 visits, the problem was not fixed. I had to wait a week between each visit to get my car back in for service (after it not being fixed in the first place). You would think that if they didn't fix it the first time, they would get the vehicle back in promptly to make things right. Not the case. In addition, there was no follow-through, phones calls went unreturned and my car was NEVER repaired. On the third visit when I went to retrieve my car, it had not been moved from the spot where I had dropped it off for an 8am appointment. It was 4:45. No apology. No nothing. This is by far the worst customer service I have ever experienced. Btw. Monroe Nissan got my car in the next day. The repair was diagnosed and completed within 2 hours and I received multiple updates. I even got a phone call the next day. Car Max needs to take some lessons from Monroe Nissan in how to treat customers.
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