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  • A friend recommended this store as the best place to buy riding boots; I was beginning to horseback ride on a regular basis. I hoped to get smooth work boots that would be multipurpose. The staff helped me fit my boots and said that they would stretch, so the snug fit was appropriate. Unfortunately not. My big toes were bruised from the boots and my friend suggested I take them back; she had done so before and said they treated her well. When I arrived at the store, I explained what had happened. The young, sullen girl at the cash register informed me that there were no returns, especially after being worn. I showed her the receipt and the clean, unscuffed boot. I was not happy that I had spent close to $100 for a boot that didn't fit due to their staff's advice. I asked for the manager. He came over to me and was extremely disagreeable from the start. He towered over me and spoke in an extremely patronizing fashion. His explanations were inconsistent; he said that his staff would have felt the toe and not allowed me to buy a boot too small. He insisted that he had trained his staff himself and everyone was experts with this. I went with a staff member to look at larger boots and he was completely hands off. Stood at least 10 feet away and asked me how they felt. He also had me feel the placement of the toe and would not do so himself when I asked. I then went to speak to the manager and point this out. The manager used his height and his voice raised to an angry tone as he denied the inconsistencies. I became upset and asked him why he was treating a customer badly and he replied "If you think I'm a prick now, you haven't seen anything yet." I took my small boots back with me and did not buy the other boots. I did return another day with my friend who frequents Cowtown Boots. We were met with frosty silence by all of the staff and they would not call the manager for us. I will NEVER go there again and am shocked and disappointed at how rude and unprofessional all of the staff was, especially the manager.
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