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  • Went online on a Sunday morning to schedule an appointment for prepaid maintenance for my Transit Connect at Rodeo Ford. Online scheduler has no option for that--just services and their cost. Chat option took me to someone who vowed to take my contact info so that service dept would call me back first thing Monday. They did not, so I finally called them. First appt avail was three days later for an oil change. Stephanie was the service rep who greeted me when I arrived at 9am. She talked so fast I constantly asked her to repeat. I informed her that I wanted only prepaid maintenance. She insisted that this was my first time there (even though my records indicate that I was there before--on July 11, 2016). She took my number and agreed that the car would be ready by 2pm--they would call when finished. Four o'clock rolled around with no word, so I called them. They claimed that they had called me but my phone was out of service. I asked what number they had called--it was the number I was speaking to them from! When I arrived to pick up the car, they directed me to the service desk and informed me that I owed $49. I asked why prepaid maintenance cost that much extra, but they never would explain. I never saw the receipt to know what was actually done. Two other employees were called who went off to try to rectify the situation. While I was talking to one of them on my cell phone (to prove that the number I gave them was a working number), a piece of paper was shoved in front of me and I was asked to sign it. Stephanie did not want to wait for me to get off the phone I suppose, so my husband signed it. However we were not given a copy so I don't know to this day what actual work, if anything, was done. Only then did they go to find my car! Several weeks later, someone called me to answer their survey. I told them all of the above, and they said they would report this to their manager and that I would receive a copy of my receipt. They took my email address and said they would fax it to me. At the time of this writing I am still waiting for it or a call from their manager. When I was there in 2016 I received a survey via email checking on my visit. I did not receive one for this visit. I will not be using this location again and I regret having signed up for prepaid maintenance.
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