The customer service at this place is great. I completed the online contact form and within minutes, Lauren, the customer service manager contacted me. I was on the schedule withing a few days. The tech arrived on time and was friendly, however, it wasn't the best detailing job. He missed a more than a few spots of spilled protein shake on my mats. I know that sounds silly, but the last detailing job I had, these came right out. Does my car look better, yes, but was it worth $160 plus tip? I'd say no. It is convenient and the people are nice, but it is pricey for the quality.