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  • Just to say it....I've NEVER had a great experience coming to this particular location. There's ALWAYS some issue when I visit this place...whether it's a long wait, wrong order, out of chicken (YES!)...etc. But I saw the commercial for the Tennessee chicken and it pulled me in! So, I told the wife I was going to get chicken and jokingly said "I'll be back in two hours". When I get there, there's a young lady behind the counter telling all of her personal problems to the customer in front of me in line, who which through conversation I find out she already knew. She had already taken his order, but I had to wait for her therapy session to end! Finally, I get to put in my order. I ordered a 2 piece Tennessee chicken meal, 10 hot wings, and a cookie. She hands me the cookie and I look at it and half of it was missing. It looked like someone had eaten half of it! I told the girl and she says "all of the cookies are broken like that". Like I was being unreasonable for wanting a whole cookie! She then finds me a whole cookie after just briefly walking over to the cookies and grabbing another one. I then walk over to get my diet coke. The syrup was obviously low. It tasted awful. So I asked her if she could get me some from the fountain in the drive-thru. She complained about that! She said if one if low, more than likely both are low. I asked her to please check. Guess what? The diet coke from the drive through fountain tasted just fine. I waited almost 15 minutes for the chicken wings after initially being told it would take only 4 minutes before they would be ready. They ended up giving me extra for the wait. This place employees people who seem to not care at all about the job they have. They don't seem to know about anything about customer service. The facility is always dirty, dimly lit at night, has an awful greasy smell in it. The fountain machine looks like it has never been cleaned. The parking lot invites improper behavior as it too needs added lighting. I'm not sure if this place is franchised or not, but whoever owns this place should be ashamed of it. This place is the worse KFC I've ever been too. If another KFC commercial comes on TV enticing me to get chicken, someone please remind me not to come this location!
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