They are pretty good about coming on time during the time frame that they give you which is AWESOME because I have had such bad luck with companies saying they will be at the house a certain time frame and won't show up until after ! Manny is the person who I talked to about my water leak and pretty much gave me a step by step of what needs to go on. They are very thorough and definitely knows what they're doing. If you want to go through a company that's HONEST I would go through them !