Over and above customer care. I left a suit hanging in the closet, but did not realize it. A day after my stay, I received an email from the GM, Mike Sickler, asking if I had left a suit. I confirmed that I did and he promptly sent it to my home - at their shipping expense and effort.
This chain never fails to meet my general business travel needs, but taking this degree of unsolicited service was above and beyond my expectations. Thank you housekeeping and Mike for taking care of your guests.