The woman working here today when we visited was amazing. Super friendly and helpful. My six year old is still talking about it several hours later. We were able to taste some of the flavors before we chose. It was a fun experience, more interesting than an ice cream parlour. Reminded me of rolled ice cream without the super long wait. It's not at all like shaved ice. I had the cookie butter with brownie bites. Brownie bites were made in house and they were awesome.