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  • I sit here, waiting to hear back from a plumber, to finish installing my new dishwasher. This is something you could expect if you own an older home and buy a new dishwasher from Ross Appliances. My saga starts with the delivery date being changed. Thankfully, the option they gave me worked, but I had this date set in stone for two weeks. Not off to a good start, but I'm sure you all figured that out with my first paragraph. The install, or I should say, what they installed I had no problems. What is pissing me off is the install is not complete and I paid for the installation. This installation would get everything up and going and was told if there needed to be changing with the piping, no problem, they're professionals. What a load of crap. Now we come back to where we started. The dishwasher sits in, not installed. The water pipe is too long and they can't fix that, I have to call a plumber. They did what they could and that was it. This new dishwasher is maybe 75% installed and I have to wait to get a plumber out here... Whatever you do also, their recommendation for a plumber is a jerk. Said he would call me back in an hour and I had to call him back, but waited two hours in case. Can't help me for a few days...a few days... Thank you Ross Appliances for giving me so much damn stress. Your sales team will say anything to get the sale, even if it's lying. Don't tell people you can get it installed and even fix plumbing if needed. That's a bunch of crap. I am just hoping that this plumbing bill is not too expensive. I can tell you one thing, I will be going back to Ross Appliances for this install bill I'm going to get. Love how some of the fee, not including the piping, I'm sure, I'll be paying this plumber is FINISHING YOUR JOB WITH THE DISHWASHER INSTALL. This did make things easier for me. When I need my stove and microwave replaced this year, I will NOT buy from Ross Appliances. Never in a million years. UPDATE: had a very nice plumber come out and ended up with a $250 bill. Best part, most of this was due to the dishwasher NOT being installed like I was told. A simple one pipe install after the plumber did his thing, FALSE!!! Thank you Ross Appliances for lying to me and making this the worst experience in my life.
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