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  • WOW! Seriously some of the best service I've experienced since moving to Cleveland two years ago. Originally from southern California I've eaten panda express often and am use to the menu and style of the restaurant. When I moved to Ohio it was very hard to find a Chinese restaurant that gave me that same panda taste. So when I found out this location opened up I was ecstatic to visit. The food is amazing like I remembered but the quick popularity was unexpected. My first visit was great. Got in before the rush and was able to get in and out in under ten minutes. The second was with my boyfriend who was dying to find out what all the hype was about since panda was all I ever talk about when it came to Chinese food. But the line was long, about a 45 min wait and the servers were slow, probably due to their inexperience. They ran out of orange chicken for about 10 minutes which was a bit of an annoyance but since I was so excited to eat I didn't notice the wait time for the next batch. We were in there for about an hour. My third time was what really prompted me to write this review. I had just gotten off of work and was really craving panda so I headed straight there. It was a Sunday evening around 7:30 and the line was pretty long. This time it looked like over an hour wait. The servers were a bit slow again probably due to the lack of experience and the only one I saw cooking was a manager which I thought was strange given how busy it was. Well after standing in line for about 10 minutes a server approached me and asked to take my order by hand seeing how long the line was and I'm actually 38 weeks pregnant so I'd be able to sit down and wait for my order to come up. She even offered me a drink. I was so impressed and moved by her professionalism I had never received that kind of service. She had my order up in less than 10 minutes and I couldn't have been more grateful. This is the kind of service I'd expect from a high end restaurant but for it to come from my favorite old panda was even more special. Thank you to the kind young lady that served me and best of luck to this new location. With time this will be Cleveland's best kept secret.
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