My wife was driving our son home from the hospital and her tire sheared off of the bolts. At this point we're so worn out from the hospital stay of a week and can't believe we're going through one more thing. We take our vehicle to the wrecking service right next door to this enterprise and called enterprise the next day. Our insurance was annoyingly slow at authorizing a vehicle and then we found out we had a limited amount of coverage on the rental vehicle portion of our policy. (This is my problem, not enterprise's.) We have four kids so we were trying to get a vehicle that could carry all of us but it didn't look like it was in the cards. The staff at this enterprise listened to our story, took pity on us, and actually hooked us up with a minivan for what the insurance allowed. This is such a huge help to us as our car looks to be in the shop for over a month. There is some genuine customer service happening in this place. These folks know how to take care of people. We weren't just a number as I often fear with large chains. On a granular level they cared about us. We left feeling relieved for the first time in weeks. Something had finally gone right. There were three ladies at this particular store that I wish I had gotten cards from. I have Kelsey Maffucci's card. I also run a business in Matthews. When we need to rent a car I will be going to this Enterprise.