When I went in for the first time as a new donor, it took them over 8 hours to do my physical. I highly recommend telling the front desk u have been waiting over two hours as a new donor and u don't have time.
Cuz I'm a nice guy, I thought they were just busy, but I should I have said something. (When I finally got to the donating point, I saw people that had complained about waiting for three hours that were helped before me even though I arrived before them.) The staff are very unorganized so if u don't say anything, u will end up waiting 10.5 hours like I did; they are nice/friendly otherwise.
For waiting so long, I addressed it to the manager and he gave me $25 extra.
The second time, I was screened right away cuz as a second time donor, ur considered a VIP which moves u to the front of the line. Then I was able to donate so it took an hour and half my second time.