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  • Where's the HATE button? I wish I could give this airline 0 stars. My current situation is that our whole family is in Myrtle Beach and my BIL was supposed to arrive yesterday. We have his luggage because we drove down. He showed up with no checked bags and a boarding pass and because he did not check in 45 min prior to take off they REFUSED to let him board. They had to do NOTHING for him, but tell him to go through security, but he arrived 30 min before the flight to Latrobe airport, which has ONE terminal. The airport is seriously the size of a port-a-potty! He had to buy another ticket for $120 and was supposed to arrive this morning. Delay, delay, delay, cancelled. No refund, no apology, no shits given. They just kept telling me (with an accent I could barely understand) that customer satisfaction is their #1 priority but they would not be refunded my BIL. THANK YOU SPIRIT AIRLINES! My niece and nephew are crying and their father has missed a much needed vacation. Not to mention, their dog has been in a kennel for two days now. There's more money lost. People!!!! Do yourselves a solid and spend a little extra to fly an airline that cares. You will pay more, but you will also actually get there.
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