Well it is true - you get what you pay for. I came here last week to get some highlights. Spent two hours playing the game of let's try to put the foil on the clients' hair. Walked out looking no better than when I walked in. Mind you - I have golden blond hair - those highlights should have been there. So- back I went the next day - for ANOTHER- two hours. And yep - the hair is lighter. ALL OVER. No highlights. No lowlights. Just light.
So I guess it's back to the high end folks - at least I will get what I asked for and perhaps better customer service.
You see-the institute does a good job bringing in these students. Taking their money. Teaching them to (maybe) cut and color hair. But that's about it. No customer service training evident. My chick had the personality of a wash rag. Half the time she sang off key, the other half she was poking me in the eye with her tools or with her hands.
It's too bad really since I had never had such bad service there before. But the amount of time I had to spend there was not worth the price tag.
I won't even waste time running in to get product. I can order that through the mail and they are always happy to throw in a freebie.