Everything was quite average. We were there for Winterlicious 2014 and expected a lot since this restaurant is well known and in the heart of Yorkville.
The staff seemed novice; like they all had part-time jobs. This was clearly not a place where professional waitstaff were employed.
Our waitress was friendly but her knowledge of the menu was lacking. I was served an appetizer with an ingredient I did not like (which she knew) and both her and the manager were unaware the ingredient existed in it. I even specifically asked both of them. I unfortunately had to send it back.
Our appetizers were almost thrown at us by the wait staff. I had to move my food back to where it originally sat on the plate.
Our desserts took forever to come and we were not asked about tea or coffee.
It was a lackluster night with very average service and food. I would not recommend Sassafraz.