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  • Update: I'm changing my review to 4 stars. After my original review, the owner, Jeff called me to apologize that the water heater wasn't replaced yet, offered to make it right, explained what was going on with the home warranty company, and dispatched an employee to come tonight to do the work. That is excellent customer service. I wish it had been taken care of earlier, but am glad it has been resolved now. Thank you Jeff & Jason! [Long story short, after not having hot water for a couple days, the first tech who came out wouldn't start work to replace our water heater (covered under home warranty) because he said the water softener was in the way, and he didn't want to be liable if something happened when he moved it. I got home and moved it without issue in less than 10 minutes. They are busy and weren't going to be able to come again for another couple days. I left my review, then the owner calls me and sends someone to go get the new water heater and come install it the same night. The owner comes over as well to see how things are going. Jason got it done so we don't have to wait any longer to have hot water again.]
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