Let me start by saying my Esthetician is the BOMB!!!!....I've been with her for years!!...My very first time attempting a Brazilian, I was nervous as most women would be. However, we had the most casual conversation and she made me feel sooooo comfortable. I've been to those upscale Waxing facilities that over charge and under provide so I definitely know the difference. Shelly Ann never disappoints and gets everything taken care of the first time around. She is also the only one that I will allow to wax my eyebrows... Once you try her, you will never see yourself with any other waxer!!!!!