My friends and I came for a late dinner around 9:30. It was packed, so we were told the wait was about 30 minutes. We ended up waiting about an hour and was wondering why people coming after us we're getting seated before us. We asked the hostess and she had rewrote my name as a completely different name on another paper, so that was why we waited so long. I was a little upset that she didn't apologize but she did get us seats quickly. After we sat down we waited another 10 minutes or so with no one coming to take a drink order or anything. Again, a little disappointing because we were all so thirsty from waiting outside. By the time we got in a ordered it had kind of slowed down already but our sides kept getting forgotten or something was missing so we had to keep calling for the server. I have been here a couple times feeling satisfied, but this experience was a bit disappointing all together. The restaurant was extremely cold (to the point that I was shivering), the ramen was luke-warm, and the service was not as good as before.