We had been here several times and the food and service was always wonderful. While sitting at the counter during a busy rush, we heard the waitress call for a new waffle to go. She told the man plating the food (possibly the manager) that she had dropped the waffle on the floor. The man said "let me see that," and took the waffle in the back. After standing there for a minute, he came back out and bagged it up. The waitress reminded him that it fell on the floor and he said it was a new waffle. She exchanged looks with other severs who all shook their head. One even apologized to us for what we saw. Obviously one bad employee out of the whole crew but, unless you know he's not touching your food, you can't trust what is served to you.