I have been to many different outlets in United States. Every time when I go to an outlets, I'll ask for the coupon book first. This guy in the information desk said I have to pay $10 for it, which is a totally surprise for me (who's being a VIP for seven years). So I asked what if I am a VIP, he said I can print it out online for free. I have no choice but purchased this coupon book. Then many other customers coming in, and I saw the guy asked one of them show their VIP on their cell phone. So many people one by one, get the coupon book for free, so I get online, and asked this guy a refund for the coupon book since I did nothing wrong. NO REFUND!!! and the guy said he can give me another coupon book for FREE!!! who needs two coupon books?WHO? WORST experience!