I've been living in the Sunrise neighborhood for close to ten years now. Until recently, there haven't been a lot of food options besides fast food and even then, pickings were slim: all that was available was mostly burger chains. Carl's Jr is one of them. I've been a regular on and off throughout the years. I guess I'm one of the lucky ones, too, considering all the bad reviews.
I've always received stellar service at this location, whether dining in or using the drive thru. My food comes out quick and there's never any hiccups. They even offered a treat for my dog when I pulled up to the window with her once.
I prefer Carl's over other burger chains in the area because the company has got their formula for a great burger down! Tastes like it came from the grill, just the way I like it. I'll always be a repeat customer.