I read reviews for most places before I spend money and I have to say I was skeptic about going here because of bad reviews (most were pretty old). I work in customer service and know that you can't please everyone so I thought I'd check it out myself and see what happens. I was impressed with Jessie. He was very knowledgeable about the products. I truly appreciated his expertise in an area I knew nothing about. I had in mind what my son wanted for his car (he picked out everything) and how much I was willing to spend (which I didn't disclose) and I ended up paying less than what I expected for the quality of products. The install guys did a good job, sounds great, no wires showing. The only thing that needs done is the sub attached because it slides. About 1 week later I got a call from the store manager asking how everything was working. That to me is a huge part of good customer service, the follow up and addressing any problems/concerns. Ask for Jessie, he'll do right by you!!