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  • Dr. Kelly took over a very reputable, longstanding practice from Dr. Omer Reed after he retired. Dr. Reed had been my dentist since moving to Phoenix in 2001. He had given me a couple of Lumineers, which he always honored the 5 year warranty on. Dr. Reed had put on a fresh set in December 2014 with a new 5 year warranty. But he retired a couple of years later, sending a letter of introduction about Dr. Kelly to his patients. I inquired at Dr. Kelly's office about continuing treatment with his practice. However, I got the run around and a few glaringly inaccurate assertions about whether annual cleaning was tied to my Lumineer warranty, which went against what the Lumineers company said. They said my warranty would be voided if I did not get annual cleanings. I called to inform them I would be out of state and would only be able to get my cleaning done by a dentist where I was currently visiting. They said only a cleaning done by their office would count. I informed them the Lumineers company did not require annual cleanings to maintain the product warranty, nor did they have to be performed by Dr. Kelly's office. The staff person laughed off the apparent deception. A few months later when a chip needed repair (minor sanding or filling) and I was back in Phoenix and ready for a cleaning, they claimed they had called the Lumineers company and were told my warranty was expired because the old lumineers were only replaced for a color change (which is not true, they were broken). I called the Lumineers company and they said that Dr. Kelly is not in the Lumineers system/referrals, and they would not have said that. If Dr. Kelly doesn't even do Lumineers, why did his staff almost demand I get my teeth cleaned by them to maintain my product warranty? Something is really screwy over there. May I suggest seeing Beth Hamann, DDS? That's where I am going!
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