First let me start off by saying I tried calling in my order when I was five minutes away. Basically i was still on hold when I walked in. There was two hostess at the front which neither one acknowledged me. When I heard one of them say somebody wants to place an order on line one which was me. Still No acknowledgment so I said excuse me I would like to place an order. Hostess number one started talking in her walkie and Hostess number two walked off then someone came around the corner and ask if they help me. She was the sweetest young girl, I didn't get her name but she was really sweet I placed my order at 7 o'clock and it is now 7:15 and all I had was a side of chili. Still waiting. It's now 7:23pm. The chili was good though.