I had the worst experience at this Panera Bread location and the supervisor on duty this morning did not resolve my issue. I had ordered my lunch at about 10:30 am today to arrive and pick up at 11:35 am in the dot. As usual i arrive a couple of minutes earlier. I was extremely excited to have a nice warm soup upon my arrival. When i approached the staff at the counter they kept telling me that they were working on my order 10 then 20 mins past and nothing yet. At this point i was done i asked for the supervisor and all i got was " i can cancel your order if you no longer want it" i proceeded to cancel my order to get reimbursed. I was not given any other options other than to wait much longer for my order to be ready. ... This definitely defeats the purpose of ordering online, when in reality it took twice as long the wait time. What a waste of time. If anyone cares my order was #177822439 .