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| - There's a reason this review is rated at three stars -- and it's not because of the food.
We've been going to both LLX locations quite a while, both of them since they've opened in their respective locations really. This was the first time that we've ordered take-out.
It being a Friday, I had to order from the Williamson St. location, which does takeout on Friday and Saturday; the Atwood location does it the rest of the week. Ok so far, even though it's a bit silly to have to remember where to order from.
We ordered a pair of vegetarian eggrolls, khua mee with tofu, and the mango curry -- this last being perhaps my favorite of their many excellent curries. I was told that it would be 30-45 minutes for the delivery, so the wife and I settled down to a game of Scrabble.
The order arrived more than 90 minutes later. At the door, the delivery guy quoted the total at a dollar more than they did on the phone, but that's his loss as it only reduced his tip by the same amount. (or did it?). The food was hot and we were itching to dig in.
The eggrolls, normally fat and crispy in the restaurant, arrived somewhere between damp and soggy. Still tasty, but disappointing when one is looking forward to the crisp.
The khua mee was good, though not great -- largely I think because they jammed the entire order into a takeout container one size too small and so most of the noodles emerged broken.
And the mango curry? No way to know, because they sent pineapple curry instead, though that was excellent as always. I just finished the leftovers, re-heated as my lunch. Their curries are even better the second day.
The take-out operation is clearly the problem. To get the orders straight, to avoid funny stuff about the order total between the phone and the door, and to get the packaging right, perhaps they should consider running the take-out from one location only, seven nights a week.
Will we continue to eat at LLX? Definitely. Will we continue to order take-out from them? Yes, but only because the food is that good and because Madison is radically deficient in decent delivered food. But they're only getting a couple of more chances at the take-out side of things.
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