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| - I wish I'd googled in search of customer feedback before shopping for Xmas gifts for my son, and I'd have been forewarned of the customer service issues, and only hope others are more careful.
I placed an order on 11/21/12 and called them to inquire about any holiday shipping incentives since this was a xmas gift, and was told there were none, which was fine. However, what they did NOT mention upon hearing this was a xmas gift was that their return policy is abysmal and uncompromising in that any orders made before 12/1 must be returned within 14 days. Granted I should have asked, but they also should have mentioned it, AND it should have been posted prominently on their web site.
The shirt in question was too large, but I will also say it didn't resemble the picture on the web site...
When I called on 12/26 to inquire about a possible exception and request even a merchandise credit, the answer was swift and unapologetic - NO. I was told they "inform their customers of their policy" (I BEG TO DIFFER), and since I'd been in possession of the shirt for a month it was my problem, never mind that it was unopened and in a box, never worn, etc, and that had I purchased it one week later they'd take it back...
It was as much their attitude as anything that will make me NEVER EVER buy from them again. I guess I do way too much shopping with companies that care about customer satisfaction - Ssense, not so much.
BUYER BEWARE!!!!!
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