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  • I would never recommend anyone shopping at Best Buy. I bought a cell phone which I quickly learned was defective. I went back 4 or 5 times during the 14 day return period and they replaced the battery, told me I had too many apps(25 to be exact), my otter box case was the problem, all that caused the phone to become extremely hot and immediately drain the battery within 1/2 hr although it was at 100% when unplugged. Times I arrived at 10 am when the store was opened and there was no one who had come in yet for cellular sales. Then I was sent by the Asst Manager to the Geek Squad and there was only 1 person that had come in yet. and waited and finally left since there was no one there to help. By this time it was 10:30. I called Corp office and was told return the phone to LG since it was past the 14 days, even though I had repeatedly returned to the store within the 14 days and was told the phone was fine. I went to the sprint store and was immediately told the phone was defective. Best Buy in Robinson has the worst customer service. I would never do business with them again or recommend anyone to do so. After sharing my experience with several friends and family, I was consistently told they would never shop there either because of the poor CUSTOMER SERVICE or lack thereof they have. They are a horrible retailer to deal with. Go elsewhere!!
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