I've been boarding my cat at this location for several years. Typically stays are for 7-14 days when we have to travel. Our cat seems to do well and is not overly stressed when we pick her up.
The staff is friendly and professional. They have someone with the pets 24-hours a day, so I prefer this to having someone stop by our home for 10-min a day as we did with our former cat. They have early hours for drop off (typically 7 am) and late hours for pick-up (before 9 pm, except Sundays when the store closes at 6 or 7pm)
The first time I wanted to board our cat I learned that in addition to her regular shots she had to have a rabies shot and it takes a few days to be effective so you must have shots done several days before you board your cat. When you take your cat for their annual shots be sure to have a rabies shot included. Petsmart will call your vet to verify that all shots are current when you make your reservation.
Food is included in the nightly boarding fee of $22. However to keep our cat from gaining weight during the stay I bring Science Diet Light cat food. They feed her this food instead of their food. I sure wish they would offer a discount to customers who bring their own food.
If you pick up your cat after 12:00 pm there is an additional $12 boarding fee. Also if you board your cat during a holiday time such as between Christmas and New Year's the boarding fee increases by an additional dollar per day.
Overall I'm very happy with the Petsmart Hotel. I also take our cat to another Petsmart Hotel in Woodinville, Wa when we are staying in the north Seattle area in the summer.