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| - This is by far the best used car dealership in Las Vegas. It takes a lot for a dealership (or any type of business for that matter) to portray exceptional effort and go the extra mile to accomodate any and all used car needs that Cartwright does. They have exhibited true humanity by being able to acknowledge, rectify, and learn from all past mishaps and discrepincies that they, unfortunately, conducted in the past due to circumstances beyond their control at the time.
In October of last year, I purchased a used Mercedes in what seemed to be in overall good condition. I test drove it and had all vital areas checked out to conclude it all seemed to be in good working order. The signing and over all initial mandatory purchase paperwork was rather smooth. November I ran into a "hiccup" with some questions on the contact and a couple minor issues with the vehicle that wasn't disclosed. Two months later (December), my car began to have major transmission issues. I took it back in (again) to see what could be done to fix this problem, since it had only been a couple months. I will admit, I went through Hell and high water for about three months with them over various issues. I won't get into the specifics, but literally had never been through such a stressful ordeal to this caliber. I had enough and couldn't take it anymore and was ready to pursue legal action.
Low and behold, I had called one last time in February only to find out that due to, great misfortune, there had been a lot of scandalous people that manifested a plethora of havoc and issues in various ways and had just been caught.
I was assured that every employee that had previously worked there had been immediately terminated and the new plan of action was to correct all negative experiences/ issues with past clients to the best of their ability. They have definitely delivered on that promise. I have never witnessed a company go so out of their way to make things right with a consumer. It's truly shocking that a dealership could be humble enough to admit that, unfortunately, they were a tarnished company for a minute duration; but have the determination to right wrongs and continue to persevere. They certainly have with me and I would absolutely purchase my next vehicle from them and, with great confidence, recommend them to EVERYONE.
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