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  • It took 4 days to get someone to answer to make an appointment. The front office lost my medical records and told me "it's somewhere in this mess" and never found them. The doctor was great and said she would order a thyroid uptake scan before starting treatment. Nobody has started on that order. I called everyday leaving voicemails about my symptoms getting really bad and begged for a call back. Nobody has called. I had to go to the ER, my heart rate was so high and I felt terrible. The ER doctor has tried calling them and no answer, he says I really need to start something. I called billing in hopes of reaching someone. Of course they picked up. She relayed message to the doctor who said the ER doctor can do what they want and it'll just delay the thyroid uptake scan. I expressed my concerns and cried to her and she said "well you aren't the only patient, I can't help you". Guess I'll be switching doctors and starting over. Good thing I'm In the medical field and I can make sure we never refer anyone here
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