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| - My husband and I frequent Mandalay Bay. We are locals, and we enjoy being able to come and have a drink and a bite to eat on date night. We love the convenient location of Mandalay Bay as well. It is not located too deep into the strip. I wish that I could say that I also enjoyed staying at the hotel, but that has not been the case...
We booked an overnight stay with extended checkout (3pm instead of 11)from July 31st-August 1st for me, my husband, and our two little girls. When I went downstairs to the gym this morning, My keycard did not work. I had to follow another guest in to complete my workout. I passed it off as a glitch until we attempted to enter our room again. We were locked out, and after calling the front desk and holding for several minutes, we were told they would send more keys up. Apparently they had deactivated our card at the normal checkout time despite our having extended time. My three-year-old chose that time to inform us that she needed to use the restroom "really badly." Luckily I saw a maid getting off of the elevator and I attempted to flag her down. She actually ignored me at first and tried to pick up her pace! I ran after her, and when she (Imelda) finally stopped, she was very rude. I told her my three year old needed to use the bathroom and needed to be let into the room. She refused to let us in the room, she implied that I was lying about a person being on their way to bring us new keys, and was holding back a smile and smirking the entire time I was basically begging her to let my daughter use the batroom. She walked away loudly saying "call the front, I cannot let you in." We were on the 24th floor at 11 a.m. (Checkout time) so every elevator was full! They sent security to let us in (my daughter was by then standing with her legs crossed holding her privates to keep from peeing her pants!!!).
We got into the room, and I was fuming. My husband took the girls to the pool while I showered after my workout. I was already upset, so imagine how my anger level rose when I realized there was BLACK MOLD growing in the shower!!!! So now I am livid because I already had to turn a blind eye to the snot wiped all over the bathroom walls when we got into our room. Soooo nasty! That was the last straw. I went and spoke to a manager. They offered nothing but an apology. I asked for nothing but a higher level of service and cleanliness when I spend $300 for one night in a supposedly high-end hotel. I will not be staying at Mandalay Bay again. I am disappointed in the lack of customer service. I will post my pics of the mold and the snot in the hopes that doing so will move them to action. Clean up your act Mandalay Bay!
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