I have shopped here a few times and tried unsuccessfully to shop here a few times. If there was another store that sold Apple products that was even remotely close to my house, I would probably never shop here again. They don't really carry any unique products you can't find elsewhere, their prices are the same as everyone else's and the customer service is not amazing/borderline poor. They are also out of stock on the item I want between 40% and 50% of the time.
The good:
- conveniently located
- spacious, well organized retail floor
- Apple retailer
- sells Apple items at standard MSRPs, some accessories are less expensive here
- extensive repair department with good word of mouth from the locals
- good hours
The bad:
- retail service is poor/non existant. It's like pulling teeth to get one of the associates to use the computer to look something up for you and then they have vague answers (e.g., "when will you have this very common item that you haven't had for 2 weeks?" - 'it was ordered awhile ago.')
- often out of stock on common items (airport express, magic trackpad, apple batteries) and unable/unwilling to tell you when new stock will arrive
- retail staff don't suggest alternatives if they don't have somehting, they just say no, then look away from you.
Overall, I will shop here agin out of proximity to my house but I wish I didn't have to.