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  • DISGUSTING! POOR CUSTOMER SERVICE! WILL NEVER ORDER AGAIN! It really takes a lot for me, not only to complain to the restaurant itself but to go through the grueling process of writing a review is unheard of in my world. I would have even kept my mouth closed and continued to frequent this establishment had they made me feel like a valued customer which I am and would have continued to be. First of all, the "manager" Bo is completely incompetent. My (almost) everyday ritual was to order the EXACT same sandwich through delivery and it has been good, most of the time. However, today it was terrible and only when you have a problem with your order will you start to see how poorly the rest of the business is run. After explaining my intention to take my business elsewhere due to the poor experience and also let others know, this "manager" Bo told me that I can stop "threatening" him. That doesn't sound like something a manager or someone with a vested interest in the company would say now does it? And furthermore, since when is letting a company know that you will take your business elsewhere a threat? Anyway, my tuna sandwich that I order almost everyday had more mayo than actual tuna. Thin strip of tuna, an inch layer of mayo glooping off the sandwich and getting all over my hands and everywhere else. It was very sloppy, wet, soggy and absolutely disgusting and they were not willing to fix the situation unless it was immediately at that moment due to a "new company policy". I will be calling and speaking to the GM tomorrow to question if this policy is real and if it will be continued because obviously you do not want another sandwich immediately when you have had a disgusting mess of one today. I will not be returning and will be spending a lot of time letting others know how bad the service is with this place. YUCK!
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