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  • We called A-1 on May 13th for a bat removal and cleanup quote. Allen said he was moving something across country was out of town for the next week and that he would call the next day to schedule. He did call the next day and had Phil come out for the initial inspection later that week. Phil noted that there was a small colony of bats. The next morning we had a bat in our bedroom which is right below the attic. I texted Phil to let him know about that and got no response for three hours. so I called Allen to ask him if they would be able to place the net any sooner. His response to me was "keep your appointment because we are having to turn people away we are so busy". Phil eventually called me back and said that we must have left a window or door open (we didn't) and that's how the bat got in. I texted Phil on a Saturday that we had the signed contract ready for him to pick up. He never responded. I called him the next day and he said that he saw my message but hadn't had time to call me back. He came that Monday to pick up the contract, and said that someone in the office would get back to me with scheduling a time to complete the project. Five days went by and no one called me back. I called the office and talked to Allen who said he would call me back. His wife who works the office called me back and said they would not be able to fit us in for the net placement and soffit sealant until the next week. The tech was on time and explained that he would be back in 14 days which was today 6/27 in the morning. At 10 am I called and had to leave a message for the office to get an ETA on when the tech would be there to complete the attic cleanup and disinfect. Allens wife called me back and said the tech was going to call me. the tech called and said that he forgot to call me and tell me that they were running two days behind and that they would be able to come Thursday. He was very apologetic. I wish we could just get out of the contract. Who would have thought it would take a month and a half to get a simple project done? I want to add that both Allen and Phil need to learn a little about customer service because from the multiple phone calls I made to them, they were both very arrogant and they acted like they were to busy to talk to me. if I'm paying you $1,000 I want it done when you say it is going to be done.
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