This is an update to my previous review. After writing that review I was contacted by Kathleen, the owner, who apologized for the poor customer service and offered me 20 free class passes. I didn't think I would go back but several months later decided to try it and the passes were still available. I have been going regularly and really have enjoyed it a lot. Most of the instructors are great and the people at the desk have been courteous. Now that the passses are expired I decided to buy a membership. I'm only disappointed that I missed the new membership sign-up deal they are having by ONE day! :( As well the recent classes I've attended have been VERY full -- one had 30 people in the small space. It was hard to spread out and you had to be more conscious of opening your arms, etc. Overall I really like the space and instructors and it's worth the 3 month trial period to see if I want to continue.