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  • I was a member at Fairview park almost two years. And I had horrible experience with them. They took money from my account without saying anything. I can't believe it. I told them I need to cancel my massages, and they told me they can freeze my account so I can come back anytime. I checked my credit card charges yesterday and I found they took money from my account the past 3 months without notifying me. They just suddenly decided to start taking money from me after my account was frozen for two months. I called them and they told me when I freeze my account it is automatically unfrozen 3 months later without saying anything. How is that is possible?!? Why didn't anyone tell me that up front? And apparently they need help counting to three, because they started taking money two months after the request to freeze my account. No one at Massage Heights cares about my situation. They told me they can give back only two months of charges and freeze my account again, keeping a month of charges in case I want to come back (not happening). What is different between a thief and these practices? Due to their unwillingness to help, I have to close my bank account and open a new one as well as submit a fraud report. I truly used to love this place, but this has become a nightmare. All I want is my stolen money back.
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