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  • I should have read the reviews on Yelp (1/5) and Homestars (4.8/10) for Bath Emporium before calling about a custom order sink. Like previous reviewers, I am disappointed I cannot give Bath Emporium a rating of 0. If you are looking to be treated like a Rogers/Bell customer, then this is the place to call. You will be passed to three different salespeople, put on hold, and then have to repeat the same information to each salesperson. The third salesperson was condescending when I stated the dimensions I was looking for (to be specific, I quoted numbers off the manufacturer's website which were in centimetres. How silly of me to use the metric system in Canada! Also, did he really think I was asking for a 42" wall mounted bathroom sink after I said it was for a very small room?). I was told the sink was discontinued and their supplier only has one left in stock. The salesperson actually LAUGHED when I asked if there would be a discount since it was the last in stock. Anyway, I guess the silver lining of being treated like crap over the phone is that I've saved myself a drive to Markham to visit their showroom. If their customer service is this terrible over the phone, I can't imagine how much worse it would be to deal with them in person.
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