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| - Quick Tips! Quick Tips! Quick Tips! Quick Tips!
1. No parking structure! There is complementary valet.
2. You can park over at the Aria's structure, ride the tram over which connects to the Bellagio/Vdara and then check in!
3. There is NO casino and NO smoking!
4. There is a bar as well as a small market/deli like area within the Vdara.
5. Spa services on the second floor, pool on the third floor.
The following events though have led me to believe that we either had a REALLY untypical stay at the Vdara or just really bad luck.
When we got to the reception, there was no wait, which was very nice. A few people were checking in at the time, but there was a person available within a few minutes to help us. I smiled warmly at her and told her that my girlfriend and I were staying for our five year anniversary and we hoped she would help us make it extra special. We booked a corner suite to begin with because I didn't want to do the $20 tip trick, the price point was similar, and there was a guarantee that we would get a "nice" room. She immediately told us that she could upgrade us for $20 to a larger suite. And that the current suite we had was on a lower floor.
This surprised me because at EVERY hotel on and off the strip, an upgrade is pretty much a freebie. They want you to have a great impression of the property, lose money, and pay for services, and then come back. I was displeased, but I didn't want to spoil our vacation mood, so I agreed to the upsell. My girlfriend booked the reservation and she handled most of the check in paperwork. She never told my girlfriend to put me down as an additional guest.
Anyways, we were ready to start a relaxing hot soak in the tub and plan the rest of our evening. When we got into the room I was really disappointed about how technologically backward the room seemed to be. Every button seemed to have been pushed several thousand times and the lettering was gone, the shades control itself was buggy, and the lights were not automated. The bed sheets were really scratchy and were rough. The only really cool thing was the full stove, microwave, and fridge! However, shortly after that pleasant discovery, the real terrible stuff began to emerge.
The tub had water still in it. Not sure if they just cleaned the tub, but there was lots of water in it. I opened a drawer next to the bed and found two dirty, black socks from a previous guest. Finding this prompted me to tell my girlfriend to search other cabinets for other items left behind by the guest. She opened up the dishwasher and discovered a terrible smell and to our dismay dirty plates and kitchenware. I called the front desk and complained and immediately, we were upgraded to a much larger suite and higher floor.
I wished at that point I could say, our stay was amazing and we lived happily ever after. We got up to the floor and there was a strange chemical/mildew smell going on in the air. It was very unpleasant, but it didn't get into the room. The door handle looked like it may have been busted in by another guest who tried to get in the room forcibly during a previous stay. We walked into our room and the shades were down. The same faded lettering was on the controls. Once I raised the shades, the view was absolutely spectacular.
The first thing we did was order turn down service, setting it for 6:00 PM for the rest of our stay. We got home that night and found out that the housekeeping lady wasn't aware that there were two guests. It turns out because my girlfriend didn't know and because the check in person didn't tell her that she should put me down as a guest, the housekeeper turned down only one side of the bed. It was late though and we were tired from our day, but I contacted the housekeeper the next day.
I wanted to take a shower. The water came out hot and ready in seconds, but the showerhead was also busted and spewing water onto the tile outside the shower. After adjusting the head back in, it spewed a little less water. Anyways, after the shower the bedsheets like before were scratchy. In fact, I got a nasty rash from them and decided to sleep on the comforter instead.
The next day, we came back around 7 PM and I expected turn down service to be nicely done and the room to be in better order. We arrived to a room that had not been serviced or turned down. We were sure to leave the room's privacy light off when we left that morning. We were disappointed, but thought they were busy and would come later. We left to go out for the night, and came back to a room that was still not turned down. To annoyed and tired, we went to sleep and complained the next day. Turns out the charges that were promised to be waived weren't. And in fact, the notation for the upgrade for $20 overall was incorrect. It was $40.
At the end of things, we settled up with the manager who was the best part of our stay. I hope that my stay was not typical to the Vdara, and I hope that you guys have a better experience.
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